Alterations Receptionist

Job summary
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department in providing superior customer service.Responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.Key responsibilities include customer service, communication, promoting alterations services, maintaining store standards, and building customer relationships.
Job seniority: entry level
Responsibilities
• Welcome all customers with genuine and friendly enthusiasm in person, over the phone, and in virtual chats.• Communicate clearly and problem-solve to meet customers' emotional and practical needs.• Manage customer flow using all systems to deliver a five-star customer experience.• Address customer concerns and escalate when necessary.• Promote alterations services and personalization options.• Maintain store standards, including cleanliness, organization, and promotional readiness.• Greet and escort alterations customers to appointments.• Press, steam, and spot clean merchandise.• Build long-term relationships with customers to exceed satisfaction and loyalty.• Support inventory management and cash wrap transactions.• Perform duties and tasks assigned by store management.
Requirements
• High school diploma or equivalent.• 1-2 years prior retail experience in an apparel or specialty store environment.• Prior sewing experience is helpful.• Prior experience with computerized POS system is a plus.
Key Skills Needed
• Excellent customer service skills• Strong communication and problem-solving abilities• Ability to adapt to different customer styles• Attention to detail and quality control• Basic sewing skills
Benefits
• Rewarding environment and competitive pay• Team bonus• Dayforce Wallet - Get Paid Early!• Generous team member discount• Vision care• Supplemental insurances• 401K program• Discounts for identity theft protection, home and auto insurance, mobile legal benefits, and pet insurance