Job Description:
Netflix is looking for a motivated and detail-oriented Account Support Specialist to join our team remotely in Dallas, Texas. As an Account Support Specialist, you will be responsible for providing exceptional customer service and support to our clients while working from the comfort of your own home. This is an entry-level position with no prior experience required, so it is a great opportunity for individuals looking to kick-start their career in customer support.
Responsibilities:- Respond to customer inquiries and provide timely and accurate solutions to customer issues- Maintain customer accounts by updating information and resolving any discrepancies- Monitor customer accounts for any unusual activity and take appropriate actions to protect customer data- Collaborate with cross-functional teams to ensure smooth customer experience and product delivery- Proactively reach out to customers to gather feedback and address any concerns they may have- Keep detailed records of customer interactions and transactions for future reference- Participate in training and development programs to enhance your skills and knowledge of the company's products and services
Requirements:- Driven and resourceful with a strong desire to succeed in a fast-paced environment- Excellent communication and persuasion skills to effectively interact with customers- Ability to work autonomously and prioritize tasks effectively to meet deadlines- Proficient in using technology and software tools to navigate customer accounts- High school diploma or equivalent required; additional education or training in customer service is a plus
Benefits:- Competitive salary- Medical coverage- Company transportation- Relocation allowance for eligible candidates
Working Environment:At Netflix, we empower our employees to take ownership of their roles and make impactful decisions that contribute to the success of our company. We believe in providing a supportive and inclusive working environment where all employees have the opportunity to grow and thrive in their careers.
Equal Opportunity Statement:Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.
If you are a driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for the Account Support Specialist position at Netflix. The deadline to apply is May 16, 2024. Join us in revolutionizing the way the world experiences entertainment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
