We are eager to add a brilliant Account Manager to join our experienced team at Lcp Tracker Inc in Fenton, MI.
Growing your career as a Full Time Account Manager is a fantastic opportunity to develop productive skills.
If you are strong in teamwork, adaptability and have the right mindset for the job, then apply for the position of Account Manager at Lcp Tracker Inc today!
LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA – with offices in New Braunfels, TX and Fenton, MI LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding.
Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs.
LCPtracker has been recognized year after year since 2017 as one of the "Best Places to Work" in Orange County by the Orange County Register.
Position Summary
LCPtracker Account Managers are the main point of contact for VIP clients, guiding new and existing clients through the personalized implementation, use, customization, maintenance and troubleshooting of LCPtracker and its adjunct modules. Senior Account Managers effectively and efficiently manage and document all aspects of the VIP client experience and work closely with the Services, Sales, Development, Support and Finance departments to provide support and maximize client retention.
Primary Duties and Responsibilities
Software Implementation, Training and Support: Facilitate software setup to meet individual clients compliance and programmatic needs and lead trainings for account administrators and users. Provide high-level software and solution support for account administrators, including system settings, reporting, custom development requests, and escalated Support Department issues.
Project Management: Manage multiple projects, both internal and external facing, using traditional and Agile management approaches.
Account Management: Ensure client satisfaction and retention, maintain client documentation, perform account analysis and reporting, and manage contract requirements.
Relationship Management: Be the primary point of contact and build trusted-advisor relationships with clients and their key stakeholders. Act as client liaison and advocate to internal teams.
Subject Matter Expert and Internal Projects: Participate in and/or lead internal ad hoc teams, as assigned.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Core Competencies
Confidentiality: This role may be privy to confidential and/or sensitive information. The Account Manager must demonstrate integrity in maintaining confidential and sensitive information. The Account Manager must demonstrate strict adherence to organizational policies and procedures.
Communication Proficiency: In a busy office, a(n) Account Manager uses friendly and proficient communication to interact with a wide range of people, frequently exchanging information about office operations.
Time Management: A(n) Account Manager must manage their own time. They use an electronic calendar in an email program to set meetings, to request others to attend and to coordinate their responses. They respond to requests for attendance at various meetings.
Technical Capacity: An office environment has many kinds of equipment, software, and technology that a(n) Account Manager uses or manages.
Initiative and Proactivity: Correctly anticipates a need, volunteers readily, and acts without being told to do so. Brings new ideas to the company. Undertakes self-development activities; seeks increased responsibilities; takes calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Drive for Results: Is goal-oriented; maintains focus on the objective.
Problem Solving, Personal Judgment: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Solicits and applies feedback.
Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Does not cut corners; monitors work to ensure quality; applies feedback to improve performance.
Education and Experience
3-5 years relevant account management or relationship management experience.
Project management experience preferred.
Davis-Bacon or other Prevailing Wage compliance experience preferred.
Four-year degree preferred.
Salary Range
Expected Compensation
$60,000 to $80,000 per year + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Benefits
Along with competitive pay, as a full-time LCPtracker employee, you are eligible for the following benefits:
Paid Time Off
9 Paid Holidays
Phantom Stock
401k Plan with up to 4% company match
Medical Benefits (Health, Vision and Dental)
Life Insurance
LTD & STD
Employee discounts and perks program
Work Environment
This position operates in a professional office environment and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.
Physical Requirements
While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms.
Ability to lift and move up to 25 pounds.
Position Type and Expected Hours of Work
This is a full-time exempt position reporting to our Fenton, MI office M-F from 8-5. Days/hours worked are dependent on the workload at the time. General availability and presence in the office is expected during regular business hours Monday-Friday. However, some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.
Travel
There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our corporate Staff Retreat is required. This event is a 2-3-day retreat. Attendance at our annual User Conference as assigned.
LCPtracker participates in the E-Verify Program. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States. View the attached notices, available in English and Spanish, for important information regarding the E-Verify program. E-Verify Notice (PDF); Right to Work Notice (PDF)
LCPtracker, Inc. is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. LCPtracker, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
LCPtracker is committed to the full inclusion of all qualified individuals. In keeping with our commitment, LCPtracker will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the LCPtracker Human Resources Department at View email address on jobs.institutedata.com.
Benefits of working as a Account Manager in Fenton, MI:
? Company offers great benefits
? Company offers career progression opportunities
? Attractive packageCompetitive Pay
