Account

Job summary
Responsible for timely and accurate resolution of hospital/physician billing accountsActs as a liaison with insurance or billing company to handle and resolve inquiriesCompletes account documentation and utilizes available resources to ensure proper reimbursement
Job seniority: associate level
Responsibilities
• Responds to customer service inquiries and resolves billing issues• Updates billing systems with new or corrected information• Processes eligibility to resolve self-pay issues• Reviews coding and billing questions and requests rebills• Takes actions to respond to staff, parent, and billing company feedback• Processes and prints itemized bills• Initiates inquiries with third party payers, patients, and guarantors• Completes account documentation to support collection activity• Utilizes resources to ensure proper reimbursement• Communicates with Account Service Representatives to resolve accounts
Requirements
• High school diploma or equivalent• Solid knowledge of Excel and ability to enter high volumes of data accurately• Analytical skills to identify errors• Bank reconciliation experience• Experience with electronic remittance advice software• EPIC experience• Knowledge of physician billing workflow, payer procedures, and regulations• Excellent customer service skills and ability to work in a team
Benefits
• Medical, dental, and vision insurance• Employer paid group term life and disability• Employer contribution toward Health Savings Account• Flexible Spending Accounts• Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave• 403(b) with 5% employer match• Various voluntary benefits• Tuition assistance• Student loan servicing and support• Adoption benefits• Backup Childcare and Eldercare• Employee Assistance Program and specialized behavioral health services• Discount on services at Lurie Children's facilities• Discount purchasing program