Transportation Operations Dispatcher

Initial Posting Date:
05/13/2024 Application Deadline:
05/27/2024 Agency:
Department of Transportation Salary Range:
$3,948 - $5,483 Position Type:
Employee Position Title:
Transportation Operations Centers (TOC) Dispatcher Job Description:
Transportation Telecommunications Specialist 1 – Transportation Operations Centers (TOC) Dispatcher
Oregon Department of Transportation
Delivery & Operations Division – Region 2
District 4 / Transportation Operations Centers Dispatch Unit
Salem
The role:
As a TOC dispatcher, you will monitor the operation of the transportation system, respond to incidents impacting the system and coordinate transportation related communications and services, internally and externally. With your quick decision-making abilities, you will help keep field crews safe and improve the safety and mobility for Oregon travelers. Apply today!
We encourage people from all backgrounds to apply for our positions. We hope you'll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions
. Before applying, visit our applicant information website
to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.
A day in the life:
Monitor transportation system conditions, radio communications and weather conditions.
Implement incident and weather related response plans.
Coordinate with other agencies dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.
Receive, input and notify crews about maintenance or repairs requests.
Implement detour routes, including dispatching staff and equipment.
Review and maintain knowledge of statewide and regional standard operating guidelines, emergency operations plan and TOC systems.
May be restricted to a workstation for long periods, sometimes in a close working area. Subject to noise levels caused by equipment and radio transmissions.
Required to keep continual and consistent alertness and attention to checking an answering a variety of technical equipment including a multi-line phone system and multichannel radio system.
Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.
May be required to work extended hours, including nights, weekends, and holidays. May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
To request a copy of the position description, which includes all duties and working conditions, please email
. What's in it for you:
Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more
about working at the Oregon Department of Transportation and the benefits
we offer. Competitive benefits packages which can be estimated using our compensation calculator
. Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- PERS
participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the Classification and Compensation
page for more details. Public Service Loan Forgiveness
opportunity! Want to know about new job postings? Subscribe
to receive weekly email notifications! Minimum qualifications:
Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
Special qualifications:
The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.
This position requires a typing test along with a proficiency test if invited for an interview.
A "CritiCall" test will be administered to those selected for interview.
What we'd like to see:
If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values
to help us decide who will move forward. Demonstrated experience communicating with diverse individuals and groups including fire, law enforcement, tow companies and the public.
Demonstrated experience working in fast paced team environment with changing priorities.
Demonstrated experience handing multiple assignments with frequent interruptions.
Demonstrated experience with repetitive data entry requiring high level of accuracy.
Demonstrated ability to operate a computer and use a variety of systems, programs and software.
How to apply:
Complete the following required steps:
Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
Complete questionnaire. Answer the checkbox-style questions before submitting your application.
After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
If you are a veteran, you may receive preference
. The task to upload your documents
will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments. Need help?
For questions, call or email
. Additional information:
We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.
We may use this recruitment to fill multiple or future vacancies.
We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
You will be represented by the Service Employees International Union (SEIU).
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact ******** (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at . Oregon Relay Service can be reached by calling 7-1-1.
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