CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Acentra seeks a Technical Support Liaison to join our expanding team.
Job Summary: The Technical Support Liaison is responsible for providing technical support to end-users and assisting with troubleshooting and resolving technical issues. This position will work closely with the IT team and other departments to ensure the smooth operation of technology systems and applications.
Key Responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and other technology. Troubleshoot and resolve technical problems in a timely and accurate manner. Escalate unresolved issues to the appropriate channels for further investigation and resolution. Document and track all support activities and resolutions. Assist with the testing and implementation of new technology solutions. Conduct training sessions and create documentation to educate end-users on how to effectively utilize technology systems. Stay updated on emerging technologies and trends in the IT field. Requirements: Associate degree or equivalent experience in information technology or a related field OR Successful Prior experience in a technical support role. Proficiency in troubleshooting and resolving hardware, software, and network issues. Strong problem-solving and analytical skills. Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Detail-oriented with strong organizational skills. Requirements Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people. You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement you need to achieve the finest work of your career.
Thank You! We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at Acentra.com/careers
EOE AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.
Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources
