Service Desk Analyst II
6 Month Contract to Hire
** ONSITE** 5 Days a week
Skills are focusing around trouble shooting laptop/desktops (hardware/software), windows trouble shooting experience (O365), support of IT products experience, etc..
2-4 Years Experience
Networking Skills are a (+)
AA degree in Information Systems, Business, or Communications; or equivalent. Microsoft, CompTIA, and Apple certifications desired (MCDST, A+, ACSP). Minimum of 2 years of professional hands-on experience doing Windows and/or MAC configuration, deployment and administration. Experience troubleshooting and independently resolving essential PC hardware and software problems. Must have the ability to multi-task activities such as documenting/updating/ troubleshooting notes and conversing on the phone. General understanding of Domains and interconnectivity technologies such as TCI/IP and DHCP. Ability to write business correspondence and knowledgebase articles. Ability to effectively communicate information and respond to questions from groups of managers and users. Excellent time management, communication, decision making and organizational skills. Advanced knowledge of all MS Office applications to include Outlook, Word, Excel, Access and PowerPoint. Able to identify and resolve problems in a timely manner; gathering and analyzing information skillfully; developing alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Strong customer service skills, with the ability to manage difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; and meeting commitments. Strong interpersonal skills, focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; keeping emotions under control; and remaining open to others' ideas. Demonstrated ability to approach others in a professional and tactful manner; able to reacts well under pressure. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Associate degree in Information Technology or equivalent work experience.
Knowledge of TCP /IP, DNS, WINS, and DHCP ; MS Active Directory
Knowledge of network cabling standard and network room build outs.
Good understanding of computer systems, mobile devices and other tech products.
Exceptional judgment and strategic planning / thinking skills / interpersonal skills.
Ability to escalate and involve other resources as required to deliver/ support SLA s, business requirements.
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