About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
_ Location: 2+ days a week onsite from Zscaler offices in San Jose, CA, Plano, TX or Raleigh, NC. _
The Senior Analyst – Customer Success will report to the Sr. Business Intelligence Manager. We are seeking a highly motivated and detail-oriented Data Analyst to join our Customer Success team. In this role, you will have the opportunity to delve into data, uncover patterns, and transform insights into actionable recommendations and strategies. Your primary focus will be on analyzing customer data to enhance the overall customer experience and drive business growth.
Responsibilities/What You'll Do Take complex business problems and use creativity and your knowledge of business systems, process and data to collect, organize and collate all the information required to inform decision making and actions. Deliver financial and resource modeling to assist leaders in planning exercises Present complex information and data in an easy-to-understand way to drive action Create effective relationships, influence, and collaborate internally and externally at all organizational levels; to move things forward and remove roadblocks Ability to quickly pivot and adjust with changing business needs. Product Management mindset with End to End Accountability. Responsible for developing data driven proposals, analysis and powerpoint decks. Occasionally - POCs, wireframes, data instrumentation and visualizations. Required Qualifications: 8-10 years of experience in Business Insights and Analytics function; minimum of 4 years in Tableau Proficiency in SQL and relational databases. Responsible for developing POC, wireframes, data instrumentation and visualizations. Expert in data solutions backed with descriptive, prescriptive, diagnostic, data mining skills Experience with Financial modeling & forecasting. Expertise with Excel/Google Sheet required. Experience with Snowflake and Salesforce.com Excellent communication and data storytelling skills at all levels, to both highly technical and non-technical audiences; you love to use your data insights to influence key business decisions Experience with direct engagement with Leadership for Ad Hoc analytics requests. Strong business acumen and cross functional exposure to department within Support, Customer Success, Renewals, Sales, and Professional Services Deep familiarity with dimensional modeling/data warehousing concepts "Nice to Have" Qualifications: Deep understanding of a breadth of analytical approaches both quantitative and qualitative, and their suitability in various contexts Strong ability to solve ambiguous problems by proposing the best of multiple viable solutions. Refine and define KPIs, ability to make recommendations to the business. Curious and ability to connect dots on systems/processes. Quick Learner with adaptability to changing business needs and priorities. Excellent communication skills, interpersonal skills and strong team player. Strong attention to detail coupled with a high level of accuracy Ability to manage multiple concurrent projects and thrive in a fast-paced, constantly changing environment Experience with Einstein is a plus Experience with SAP HANA, SQL Server, GCP or other databases. Exposure to Business Objects, Qlik is a plus Experience with logical to physical, Erwin, ER is a plus Ability to drive analytics solution in a multi-disciplinary environment and collaborate with diverse internal teams Ability to query and display large data sets while maximizing the performance of dashboard Continuous Improvement - Track record in optimizing processes, leading iterative review cycles to deliver & improve on dashboard results that exceed user expectations. Ideate & set up SOPs to unlock efficiency. Data analysis experience - Ability to work with a variety of metrics, numbers, and data from multiple sources and conduct statistical analysis, including correlations, linear and logistic regression, forecasting etc. Ability to explain complex analytics in a structured and clear manner. What You Can Expect From Us An environment where you will be working on cutting-edge technologies and architectures A fun, passionate and collaborative workplace Competitive salary and benefits, including equity The pace and excitement of working for a Silicon Valley Unicorn Why Zscaler? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at . All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
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Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$127,500—$150,000 USD
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here . Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
