Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next-for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
As a Operations Supervisor supporting the Document Collection department it is vital that you are flexible and a problem-solvers who enjoys helping employees assisting customers to resolve their questions and concerns. The Allonges team receives requests for various aged, transfer related, and recently paid off loans. The research analyst on this team works with customers and third parties (Title Company, Attorneys, and other Lending Institutions) to obtain the necessary documents needed to deem the Chase ownership which allows us the ability to process an allonge.
This is a hybrid (3 days in office/2 days remote) role located in Monroe LA. Job Responsibilities Identify and escalate emerging issues, as well as assist in designing controls to mitigate risk Research and resolve data issues on an as needed basis Identify gaps in the procedure or potential area in improving quality Perform high risk reviews when necessary to ensure all goals / targets are met Participate and/or lead special projects or key initiatives Oversee daily workflow of specific workgroups and/or segments of the workflow process Strong PC skills including (MS Outlook, MS Office including Word, Visio, PowerPoint and Excel) Required Qualifications, Capabilities, and Skills Minimum 2 years supervisory/leadership experience Ability to lead, direct, and be visible to staff and direct reports Ability to coordinate and organize work while meeting and handling multiple deadline processes Demonstrated ability to multi-task and balance numerous activities simultaneously Functional experience with MS Office, including Word, Excel, Access, and PowerPoint Good decision-making skills as well as exceptional written and verbal communication skills Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential. Preferred Qualifications, Capabilities, and Skills Extensive knowledge of Chase Servicing / Production systems Extensive knowledge of mortgage documents Excellent analytical skills with strong attention to detail, follow-through and results oriented
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
