Job Description:
HRG Group is seeking a highly motivated and resourceful Online Customer Success Assistant to join our team in Fort Worth, Texas. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer success or a related field. The Online Customer Success Assistant will be responsible for providing exceptional support to our online customers, ensuring their satisfaction and loyalty to our brand.
Responsibilities:- Serve as the main point of contact for online customers, addressing inquiries, resolving issues, and providing solutions in a timely and professional manner- Develop and maintain strong relationships with customers to ensure their ongoing satisfaction and loyalty- Monitor customer feedback and trends to identify areas for improvement in products, services, and user experience- Collaborate with cross-functional teams to implement customer success strategies and initiatives- Analyze customer data and metrics to track performance and identify opportunities for growth- Assist with customer onboarding and training to ensure a seamless and positive user experience- Develop and maintain a knowledge base of frequently asked questions and common issues for quick reference- Stay up-to-date on industry trends and best practices to provide the highest level of customer service
Requirements:- Bachelor's degree in Business, Marketing, Communications, or a related field- 3+ years of experience in customer success, account management, or a similar role- Excellent communication and interpersonal skills- Strong organizational and time management abilities- Resourceful and driven with a passion for exceeding customer expectations- Proficiency in Microsoft Office and CRM software- Planning and negotiation skills- Ability to work independently and as part of a team
Benefits:- Parental leave- Dental insurance- Disability insurance- Competitive salary and bonus potential
Working Environment:At HRG Group, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive working environment where employees are encouraged to collaborate, innovate, and grow. Our team is dedicated to providing the highest level of customer service and support to our online customers.
Deadline to Apply:May 31, 2024
Equal Opportunity Statement:HRG Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued, respected, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
