Why Work for Us? Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more. 401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring Job Function/Description: Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support. Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action. Requirements/Qualifications Minimum of 1 year of voice system. Understanding the concept of voice networking. Layer 1: understand the type of cables. Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing. Understanding the concept of data networking. Layer 1: understand the types of cables. Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching. Work with various voice service providers. Able to make decisions on end-voice device type, equipment need for the business and able to configure and deploy equipment as needed. Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each. Ethernet, IP troubleshooting and testing using Fluke test equipment. Experience in Microsoft Excel documents Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment. Must be detail-oriented with good organizational and time management skills. Ability to multi-task effectively. Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction. Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines. Must be analytical and have proven problem-solving abilities. Knowledge of billing and various practices associated with billing. Computer skills at level of understanding and use MS Word, Excel, and PPT. A+ Certified – preferred but not required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision. BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
