Customer Service Representative / Greeter

Job summary
Join Our Team as a Service Greeter at Royal Moore Mazda Buick GMC Service DepartmentSearching for a friendly and customer-focused Service GreeterCreate a positive and welcoming experience for our customers
Job seniority: entry level
Responsibilities
• Greeting customers with a warm and friendly demeanor as they arrive at the service department• Assisting customers by directing them to the appropriate service advisor or technician• Providing information about available services and addressing general inquiries• Managing appointment schedules to ensure an efficient customer flow• Maintaining a neat and organized reception area• Handling customer concerns and, when necessary, escalating them to the appropriate team members• Ensuring a high level of customer satisfaction throughout their service visit
Requirements
• Valid driver's license is a must• Excellent interpersonal and customer service skills• Friendly and approachable personality• Strong communication skills, both verbal and written• Ability to multitask and stay organized in a fast-paced environment• Previous customer service experience is a plus• Professional appearance and demeanor• Strong problem-solving skills and the ability to handle challenging situations with patience and empathy
Key Skills Needed
• Valid driver's license• Interpersonal and customer service skills• Strong communication skills• Ability to multitask and stay organized
Benefits
• Competitive salary based on experience and customer service skills• Health, dental, and vision insurance• Retirement savings plan with company match• Ongoing training and development opportunities• Employee discounts on vehicle purchases and services