Job Description:
We are currently seeking a Client Service Specialist to join our team at Dollar General in Washington, D.C. This position is full-time and at the Associate Level with at least 4 years of experience in client service. The ideal candidate will possess a confident and resourceful personality, along with strong soft skills in project management and creativity.
Responsibilities:- Act as the main point of contact for all client inquiries and issues, providing excellent customer service at all times- Manage client accounts and maintain regular communication to ensure satisfaction and identify any additional needs- Collaborate with internal teams to coordinate and implement client projects and initiatives- Develop and maintain strong client relationships to drive business growth and retention- Monitor customer feedback and provide timely resolutions to any concerns or complaints- Analyze client data and trends to identify opportunities for improvement and growth- Assist with the development of client-focused marketing materials and presentations- Stay up-to-date on industry trends and best practices to provide proactive recommendations to clients
Requirements:- Bachelor's degree in Business, Marketing, or related field- 4+ years of experience in client service or account management- Strong communication and interpersonal skills- Ability to manage multiple projects simultaneously with attention to detail- Proficiency in Microsoft Office Suite and CRM software- Experience in retail or consumer goods industry preferred- Proven track record of building and maintaining strong client relationships- Ability to work independently as well as part of a team
Benefits:- Gym membership- Parental leave- Joining bonus
Working Environment:At Dollar General, we value building strong connections with our clients and treating colleagues like an extended family. Our team is dedicated to creating a positive and supportive work environment where everyone can thrive and succeed.
Equal Opportunity Statement:Dollar General is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: May 31, 2024
We look forward to reviewing your application and welcoming you to our team at Dollar General in Washington, D.C.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
