Job Description:
Mastercard is seeking a Call Center Assistant to work from home in Jacksonville, Florida. As a Call Center Assistant, you will be responsible for providing excellent customer service to clients, assisting with inquiries, resolving issues, and promoting company products and services. This is a full-time position at the Associate level, requiring a minimum of 3 years of experience in a similar role.
Responsibilities:1. Answer incoming calls from customers and provide accurate information and assistance.2. Handle customer inquiries, complaints, and escalations in a professional manner.3. Maintain a high level of customer satisfaction by addressing customer needs effectively.4. Complete data entry tasks accurately and efficiently.5. Follow company policies and procedures to ensure compliance with regulations.6. Collaborate with team members to achieve departmental goals.7. Adhere to call center metrics and standards for quality and performance.8. Stay up-to-date with product knowledge and industry trends.9. Participate in training sessions and professional development opportunities.10. Assist with special projects and tasks as assigned by management.
Requirements:- Excellent communication skills, both verbal and written.- Strong attention to detail and accuracy.- Ability to work independently and in a team environment.- Proficiency in computer applications, including Microsoft Office.- Reliable and adaptable personality traits.- Time management and planning skills.- High school diploma or equivalent required; Bachelor's degree preferred.
Benefits:- Retirement plan- Paid sick leave- Employee discounts
Working Environment:At Mastercard, we offer a dynamic workplace that values teamwork, innovation, and shared success. Our employees are encouraged to collaborate, think creatively, and grow professionally. As a Call Center Assistant, you will have the opportunity to make a positive impact on our customers and contribute to the success of our organization.
Deadline to Apply: May 31, 2024
Equal Opportunity Statement:Mastercard is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
