Web Chat Assistant - Remote Work

Job Description:

Procter & Gamble, a leading consumer goods company, is seeking a motivated and passionate Web Chat Assistant to join our team on a part-time, remote basis. As an Associate Level position, the successful candidate will have a minimum of 3 years of experience in a similar role.

Responsibilities:- Providing support to customers via web chat, answering inquiries and resolving issues in a timely and professional manner- Monitoring and responding to customer feedback and reviews- Collaborating with cross-functional teams to ensure seamless customer experience- Assisting in the development and implementation of strategies to improve customer engagement and satisfaction- Conducting research and analysis to identify opportunities for improvement in the web chat service

Requirements:- Excellent communication skills, both written and verbal- Strong organizational skills and attention to detail- Ability to work effectively in a fast-paced environment- Strategic planning and project management skills- Proficiency in using web chat platforms and customer service software- Bachelor's degree in a relevant field is preferred but not required

Personality Traits:- Motivated and passionate about providing exceptional customer service- Ability to adapt to changing priorities and work autonomously

Benefits:- Paid overtime for any additional hours worked- Profit sharing opportunities- Dental insurance coverage

Working Environment:At Procter & Gamble, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and continuous improvement.

Equal Opportunity Statement:Procter & Gamble is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Apply today to join our dynamic team and make a difference in the world of customer service! Deadline to apply is ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.