Job Type
Part-time
Description
WAKE SHOP SPECIALIST
Summary
Wake Shop Specialists at Harbor Pointe are responsible for selling watersports accessories at their OneWater store. They are passionate about delighting internal and external customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions. The position is non-exempt.
Duties & Responsibilities
Identifies the customer needs and fulfills them by helping customers select the best watersports and/or accessory solutions, including demonstration of their proper use
Finalizes accessories transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer
Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times and enhance dealer reputation
Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers
Effectively communicates with customers & service team on a timely basis, keeping them proactively informed of the status of their order
Maintains neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance and increase sales
Ensures accuracy of inventory, controls shrinkage and obsolescence
Maintains a clean, safe and environmentally friendly accessories operation. Stays current on legal, safety and recall information to protect all parties
Supports General Manager in the execution of successful boat shows, store and off-site sales/customer events, including accessory sales as appropriate
Qualifications & Expectations
Analyzes operations and finds ways to increase efficiency, sales and profitability of the accessories dept.
Has a continuous learning mindset, and educates themselves on the features and benefits of the various products and actively seeks out ways to increase their sales skills. Actively participates in watersports to increase knowledge and credibility
Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat
Customer satisfaction, both internal and external
Computer Knowledge
Achieves or exceeds revenue and profit goals
Attention to Detail
Inventory turns
Customer Service
Inventory accuracy
Lift 10 lbs infrequently
Organization of inventory and merchandising quality
Seated, Stooping, Climbing
One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Drug Screening and background check are required.
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