The Service Advisor will serve as the primary point of contact for Lucid Service Center clients. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environmentThe Role:Greet clients promptly and offer excellent customer experience at all steps of the service processEnsure clients thoroughly understand the service process, and are comfortable at all steps of their experienceProperly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)Consult with technicians regarding appropriate service options where neededAccurately document client concerns for diagnosis and repair by technicians (write RO)Follow correct repair order documentation procedures, i.e. The Three C'sExplain all service options to clients including time and cost estimatesTrack all client vehicles through the maintenance and repair processEnsure that work done meets Lucid's exacting standards before vehicle is returned to client – act as the last QC stepInvoice and collect paymentPerform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arisePerform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completedDevelop rapport with clients leading to lasting relationshipsHave a passion for sustainable transportation and changing the automotive industryQualifications:High School Diploma or GED required5+ years providing excellent customer experienceExcellent interpersonal skillsCompassionate and patient demeanorProblem solving and creative thinking skillsGeneral automotive knowledge (not required) or willingness to learnAbility to explain complicated concepts to clients who may not be familiar with industry terminologyAbility to use basic computer applications such as Microsoft Office as well as learn proprietary DMS softwareMust possess a valid driver license
