About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
Job Summary
The Senior Government Operations Analyst will prepare applications for tariff changes and/or changes to Local Terms of Service for regulated or formerly regulated services, including, but not limited to, price changes, bundle changes, promotions, and changes in the rate or application of service order charges. In this role, you will also be responsible for understanding, documenting, and adhering to state filing and customer notice requirements and ensuring applications and filings are in compliance with these rules and regulations. Further, you will develop model tariffs for assigned projects, work with product management, legal, regulatory, and other business units to identify opportunities and resolve issues while ensuring that desired business outcomes are achieved.
Main Responsibilities
Subject matter expert for filing requirements and timeframes in assigned states
Maintain and update filing requirements and process changes resulting from revised regulations and/or legislation
Prepare regulatory filings and transmittal letters for various company entities and services, which will include clearly articulating prices/terms/conditions and data gathering
Monitoring pending tariffs/postings and internally communicating status
Maintaining numerous tariffs and tariff-like documents, ensuring accurate and timely publication of all changes
Interfacing with billing teams and assisting with coordination to ensure rates for new services, and rate changes for existing services, are timely implemented
Creating and preserving superseded rate and tariff histories to support Lumen's position in billing disputes and/or discrepancies
Assisting in the preparation of responses and analyses for investigations, inquiries, data requests, audits, interrogatories, billing disputes, lawsuits, and class action suits
Coordinating with, and providing input to, product and marketing groups in the creation of new products and product bundles in order to ensure that any regulated services or charges are presented in a compliant manner.
What we look for in a candidate
Qualifications:
2+ years' experience in the telecommunications/technology industry with regulatory and/or legislative background and familiarity with tariffs
Internally driven self-starter, able to work without significant oversight and lead projects from start to finish
Ability to work independently, while managing multiple complex issues concurrently
Demonstrated ability to effectively communicate complex issues both verbally and in writing
Ability to organize work, make sound decisions and exercise good judgment
Knowledge of Lumen's Products and Services
Experienced with various Microsoft applications (e.g., Word, Outlook, Excel, Teams)
Education:
Bachelor's degree or equivalent experience
Requisition #: 332964
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our
FAQ page
. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
63980
Salary Max :
98760
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information
here.
We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking
here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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