Remote Support Assistant

Job Description:

Sherwin-Williams is seeking a Remote Support Assistant to join our team in San Francisco, California. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role. The ideal candidate will be resourceful, dedicated, possess strong presentation skills, and have a keen attention to detail.

Responsibilities:- Provide remote support to customers and internal team members via phone, email, and chat- Assist with troubleshooting technical issues and provide solutions in a timely manner- Collaborate with other team members to ensure efficient and effective support services- Maintain accurate records of all customer interactions and follow up as needed- Identify opportunities for process improvement and contribute to ongoing training and development initiatives- Stay current on industry trends and best practices in remote support services

Requirements:- Minimum of 3 years of experience in a remote support role- Strong communication skills and the ability to effectively convey technical information to non-technical users- Proficiency in Microsoft Office Suite and remote support tools- Excellent time management and organizational skills- Ability to work independently and prioritize tasks effectively- Bachelor's degree in a related field preferred

Benefits:- Employee discounts on Sherwin-Williams products- Paid sick leave- Training and professional development opportunities

Working Environment:At Sherwin-Williams, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to create a supportive and inclusive work environment where everyone can thrive.

Deadline to apply: April 27, 2024

Equal Opportunity Statement:Sherwin-Williams is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.