Job Description:
Marathon Petroleum is seeking a Remote Customer Support Associate to join our team in Charlotte, North Carolina. As a part-time entry-level position, the Remote Customer Support Associate will be responsible for providing exceptional customer service to our clients through various communication channels. The ideal candidate for this role will be resourceful and hardworking, with a passion for innovation and research.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with product information, pricing, and order processing- Troubleshoot and resolve customer issues effectively and efficiently- Maintain accurate records of customer interactions and transactions- Collaborate with internal teams to address customer needs and concerns- Continuously seek opportunities to improve customer satisfaction and loyalty- Adhere to company policies and procedures to ensure high-quality service delivery
Requirements:- 1 year of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Availability to work part-time hours, including evenings and weekends- Resourceful, hardworking, with a passion for innovation and research
Benefits:- Remote work flexibility- Paid overtime opportunities- Company-provided transportation for office visits
Working Environment:At Marathon Petroleum, we uphold the highest standards of ethical conduct and integrity. Our team members are expected to demonstrate honesty, respect, and professionalism in all interactions with customers, colleagues, and stakeholders.
Equal Opportunity Statement:Marathon Petroleum is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.
Deadline to Apply:May 18, 2024
If you meet the requirements and are excited to join our team as a Remote Customer Support Associate, we encourage you to apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
