Remote Chat Support Assistant

Job Description:

Performance Food Group is seeking a Remote Chat Support Assistant to join our team in Jacksonville, Florida. As a full-time Associate Level position, this role requires a minimum of 3 years of experience in a similar field.

Responsibilities:- Provide timely and accurate responses to customer inquiries via chat support - Assist customers with product information, order status, and issue resolution - Maintain a high level of professionalism and customer service in all interactions - Collaborate with the sales team to ensure a seamless customer experience - Utilize company resources and tools to efficiently resolve customer issues - Meet and exceed performance metrics for quality and productivity

Requirements:- Driven and adaptable personality traits - Strong negotiation and people management soft skills - Excellent written communication skills - Ability to work independently in a remote setting - Proficiency in Microsoft Office and chat support platforms - Experience in the food service industry is a plus

Benefits:- Company-provided equipment for remote work - Paid sick leave - Retirement plan options

Working Environment:At Performance Food Group, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and encourage open communication and feedback.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Performance Food Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, veteran status, disability, or any other legally protected status. We value diversity in our workforce and encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.