About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.
The Franke Home Solutions division is the world's leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job The main purpose of the role is to ensure that customer expectations and contractual quality requirements are met, aiming to reduce product defectiveness and non-quality costs. Responsibilities include promoting continuous improvement, managing customer interfaces, executing audits, analyzing quality issues, and coordinating closure actions.
Your tasks Ensure customer expectations and contractual quality requirements are consistently met across all project phases.Drive continuous improvement processes to enhance effectiveness and efficiency.Manage interfaces with customers to address quality concerns effectively.Ensure compliance with all contractual quality requirements.Participate in measuring customer satisfaction, engaging with clients on specific projects as necessary.Conduct internal and external audits on projects.Develop and implement improvement action plans based on customer satisfaction feedback.Analyze, escalate, and manage critical quality issues in processes, products, and systems delivered to customers.Monitor and address project-related non-conformities, ensuring timely corrective actions.Coordinate non-conformity closure with relevant quality units.Demonstrate fulfillment of customer quality requirements, providing evidence to stakeholders.Facilitate follow-up throughout the project lifecycle to maintain expected quality standards from bidding to service contract completion.Support and promote best practices within the HS Division.Provide Project Quality Assurance elements to contribute to formulating the Global Quality Strategy.Ensure customer satisfaction with quality performance.Analyze customer reports, identify priorities, and formulate action plans accordingly. Knowledge, skills and abilities Highly analytical with adept problem-solving skills, and ability to influence and collaborate across all organizational levels.Customer-service oriented and understanding of contractual quality requirements.Proficient in root cause analysis tools such as 8D, 5Ws, Ishikawa; Six Sigma.Knowledgeable in ISO 9001 (latest edition) and proficient in Office tools. Education and Experience Bachelor's degree in engineering (3 or 5 years) or equivalent technical background2-3 years relevant experience in industrial environments. Apply Here https://jobs.franke.com/job-invite/12755/
