Online Contact Center Specialist

Job Description:

Amphenol, a leading global provider of high-performance interconnect systems, is seeking a motivated and passionate Online Contact Center Specialist to join our team in San Diego, California. As an Associate level position, the Online Contact Center Specialist will be responsible for providing exceptional customer service through various online channels, including email, chat, and social media.

Responsibilities:1. Respond to customer inquiries and issues promptly and professionally through online channels.2. Provide accurate information and solutions to customer concerns, striving to exceed customer expectations.3. Collaborate with internal teams to address customer needs and escalate complex issues as necessary.4. Document all customer interactions and maintain accurate records in the contact center system.5. Assist with special projects and initiatives related to improving the online customer experience.6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:1. At least 3 years of experience in customer service or a related field.2. Strong attention to detail and excellent planning skills.3. Excellent written communication skills, with the ability to convey information clearly and professionally.4. Ability to multitask and prioritize in a fast-paced environment.5. Proficiency in Microsoft Office Suite and experience with online customer service platforms.6. Experience with CRM systems is a plus.

Benefits:- Vision insurance- Disability insurance- Paid Time Off (PTO)

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a collaborative and innovative environment where your contributions are valued.

Equal Opportunity Statement:Amphenol is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 1, 2024

If you possess the necessary skills and experience for this role and are looking to be part of a dynamic and innovative team, we encourage you to apply before the deadline. Join Amphenol and contribute to our mission of providing exceptional customer service and cutting-edge solutions to customers worldwide.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.