Online Contact Center Officer

Job Description:

We are seeking a dynamic and adaptable Online Contact Center Officer to join our team at Automation Anywhere in Jacksonville, Florida. This is an entry-level position ideal for individuals looking to kickstart their career in online customer service.

Responsibilities:- Respond to customer inquiries via online chat, email, and social media platforms- Provide excellent customer service by promptly addressing and resolving customer issues- Assist customers with product information, ordering, and account management- Utilize strategic planning to optimize customer interactions and improve overall satisfaction- Collaborate with other team members to ensure a seamless customer experience- Contribute to the ongoing improvement of processes and procedures within the contact center- Maintain accurate records of customer interactions and transactions

Requirements:- Strong communication skills with the ability to articulate information clearly and concisely- Able to work in a fast-paced environment and handle multiple tasks simultaneously- Adaptable and able to quickly learn new systems and processes- Hardworking and dedicated to providing exceptional customer service- Willingness to take calculated risks to drive innovation and progress- No prior experience required, training will be provided

Additional Information:This is a full-time position with benefits including company transportation, remote work flexibility, and free accommodation for out-of-town employees. Our working environment encourages calculated risk-taking to drive innovation and progress.

Deadline to apply: April 29, 2024

Equal Opportunity Statement:Automation Anywhere is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.