Customer Support Officer - Remote Work

Job Description:We are looking for a dedicated Customer Support Officer to join our team at Land O'Lakes in Charlotte, North Carolina. This is a part-time remote work position ideal for individuals who are independent, driven, and have a passion for providing excellent customer service. As an entry-level role, we welcome candidates with at least 1 year of experience in a customer support or related role.

Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner- Troubleshoot and resolve customer issues with products or services- Provide product recommendations and information to customers- Process orders, returns, and exchanges accurately- Collaborate with other team members to improve customer support processes- Meet and exceed customer satisfaction goals- Maintain accurate records of customer interactions and transactions

Requirements:- Excellent communication skills, both written and verbal- Strong problem-solving abilities- Ability to work independently and in a team environment- Persuasion skills to effectively communicate with customers- Proficient in Microsoft Office and CRM software- High school diploma or equivalent- Availability to work part-time hours, including evenings and weekends

Benefits:- Dental insurance- Employee discounts- Company equipment provided for remote work

Equal Opportunity Statement:Land O'Lakes is an equal opportunity employer that values diversity and promotes equality and fairness for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: April 27, 2024

If you meet the requirements and are interested in joining our team as a Customer Support Officer, we encourage you to apply before the deadline. We look forward to welcoming a passionate and dedicated individual to our team at Land O'Lakes.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.