Customer Care Assistant

Job Description:

Citizens Financial Group is seeking a dedicated Customer Care Assistant to join our team in San Jose, California. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. The ideal candidate will possess a high level of energy and resilience, along with strong emotional intelligence and adaptability.

Responsibilities:- Provide exceptional customer service through phone, email, and chat channels- Answer customer inquiries and resolve issues in a timely and professional manner- Maintain accurate customer records and documentation- Collaborate with team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies- Assist in training new customer care team members- Adhere to company guidelines and procedures for handling customer interactions

Requirements:- 4+ years of experience in a customer service role- Energetic and resilient personality- Strong emotional intelligence and adaptability- Excellent communication skills, both verbal and written- Proficiency in Microsoft Office and customer relationship management software- Ability to multitask and prioritize in a fast-paced environment

Benefits:- Company-provided equipment- Training and professional development opportunities- Paid sick leave- Committed to environmental responsibility and sustainable practices

Equal Opportunity Statement:Citizens Financial Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. All qualified individuals are encouraged to apply.

Deadline to Apply:April 27, 2024

Join our team at Citizens Financial Group and make a difference in the lives of our customers! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.