Customer Care Agent - Urgent Role

We are hiring a remarkable Customer Care Agent to join our exceptional team at Serur Agency in Chicago, IL.
Growing your career as a Full Time Customer Care Agent is a fantastic opportunity to develop exceptional skills.
If you are strong in problem-solving, creativity and have the right personality for the job, then apply for the position of Customer Care Agent at Serur Agency today!

Job Description: We are currently seeking highly motivated and customer-centric individuals to join our team as Customer Care Agent. As a Customer Care Agent, you will play a crucial role in ensuring exceptional customer experiences and providing top-notch support to our valued clients.
Responsibilities: Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally Collaborate with internal teams to ensure seamless coordination and execution of client requests and projects Maintain accurate client records, including contact information, service agreements, and communication history Assist in the development and delivery of client presentations, reports, and proposals Proactively identify opportunities to enhance client satisfaction and provide feedback to improve processes Stay updated on industry trends, market insights, and best practices in client services Conduct periodic client satisfaction surveys and analyze feedback to drive continuous improvement Qualifications: Excellent verbal and written communication skills in English Strong interpersonal skills and the ability to build and maintain positive client relationships Detail-oriented with excellent organizational and time management skills Problem-solving abilities and the capacity to work under pressure in a fast-paced environment Proficiency in using CRM software and other relevant tools Previous experience in client services, customer support, or a related field is a plus, but not required Benefits: Competitive salary and performance-based incentives Comprehensive training and ongoing support Opportunities for career growth and professional development Friendly and collaborative work environment Health and wellness benefits package Flexible work schedule options If you are passionate about delivering exceptional client services, we invite you to apply for the Client Services Coordinator position. Join our dynamic team and make a significant impact on our clients' satisfaction!
Watch our career video for information on our company background, pay, and important job information.
Benefits of working as a Customer Care Agent in Chicago, IL:
? Learning opportunities
? Advancement opportunities
? Competitive salary